Customer Service Supervisor

Our client, an Australian company with over four decades of experience, stands as a beacon of international success. They specialise in providing mobile "on-site" service and replacement for hydraulic and industrial hoses and fittings. Their unique approach involves leveraging a franchise business system for service and delivery, which has contributed to our ongoing growth.The Role
The National Office needs an energetic and dedicated individual to join our team as a Customer Service Supervisor. If you take pride in your work and are motivated to excel, this is an opportunity to be part of a company that provides stability and a rewarding work environment filled with endless possibilities.
Responsibilities
As the Customer Service Supervisor, you will report to the Operations Manager and your duties will include:

• Managing customer orders, inquiries, complaints, and returns to ensure timely resolution and customer satisfaction.
• Establishing and maintaining effective communication channels with customers, the sales team, and other stakeholders.
• Offering continuous guidance and support to the Customer Service team to foster a cohesive and professional work atmosphere.
• Assessing current Customer Service and order processing procedures and recommending enhancements as necessary.
• Overseeing local contract pricing strategies to maintain competitiveness and profitability.
• Ensuring that the Customer Service team handles interactions with both internal and external stakeholders promptly and professionally while upholding and enhancing the company brand.

The successful candidate will possess the following qualities:

• Exceptional written and verbal communication skills, coupled with a warm and approachable demeanour.
• A strong sense of urgency, with a focus on meeting deadlines and excellent time management abilities.
• The capability to handle complex tasks efficiently.
• Extensive experience in a Customer Service Supervisory role, preferably within a technical or production-oriented environment, with a proven track record of leading and motivating teams to achieve optimal performance.
• Proficiency in using MS Office software.
• Sound industry knowledge.
• Experience with Infor Syteline is desirable but not essential.

With a competitive salary on offer, a free on-site gym, free parking and easy access by public transport coupled with great development opportunities, this is an opportunity not to be missed. Don’t miss out on this exciting opportunity to join a successful, established organisation;