Senior Customer Service Supervisor

The opportunity

Are you new to a Customer Service Supervisor role, or perhaps a Senior Customer Service Representative wanting to take the next step in your career?  An excellent opportunity for a ‘hands on’ Customer Service Supervisor who is focused on service excellence, has a ‘can do’ attitude and leads by example.  

This role services our customers via inbound calls and emails, as well as provides coaching and first level support to the Customer Service team to ensure we are delivering for our customers and the business. 

About us

We are a leading E-Commerce company in Australia. Our mission is to provide the best shopping experience for our online customers. We are a fast growing business and expanding into different online opportunities. We partnered with many world famous brands and are looking to maintain our leader position as well as taking any challenges on the path to success.

Tasks & responsibilities

• Inbound Customer Calls on Sales and Support Enquiries.
• Deal with Customer Email enquiries.
• Being the first level support for the Customer Service team, coaching and supporting them to deliver an exceptional customer experience and achieve revenue targets
• Identify opportunities for process improvements within the Customer Service department, focusing on efficiency and customer satisfaction
• Understand the customer's needs and able to assist them in a good phone manners.
• Support other administrative tasks.
• Building positive relationships with key stakeholders throughout the organisation such as but not limited to Sales, Production, Warehouse and Accounts
• Other Ad-hoc tasks as required.

Qualifications & experience

• Min 3-5 years Customer Service experiences 
• Excellent verbal and written communication skills
• A Great problem solver
• competent in computer skills and have basic technology knowledge
• Great team player
• Willing to learn and improve with the company
• Experience in E-commerce Company is a plus but not necessary

Benefits

• Great working hours, no shifts! Mon-Fri office hours
• Great location (walking distance from train station in inner west)
• We are a growing business. Get different opportunities and progress within the company.
• Product discounts
• Work for one of the leading E-Commerce Company in Australia
• Train by our experienced Customer Service Supervisors