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Form of workAbout Cygnett:
Cygnett started in 2003 from a small share office in the backstreets of Melbourne, selling cases for the very first iPod in Australia. 20 years on, Cygnett is now Australia's #1 tech tools brand, with products across categories spanning from Power Banks to Cables, Phone Cases & Screen Protectors, Wall Chargers and more. You can now find Cygnett products in 7 continents and 42 countries.
Fun Facts:
- The Cygnett product range is made up of over 130 tech tools
- Cygnett products can be found in over 3,000 retail outlets worldwide
- A Cygnett product is sold every 5.6 seconds at JB HiFi
- We are the naming rights sponsor of the Cygnett WNBL, one of the world’s premier women’s basketball leagues and a major partner to the Australian Opals
- We believe in giving back to our community, supporting several charities and organisations. Some recent activity includes Share the Dignity, the Brighter Lives foundation, Igniting Change, and My Room Children’s Cancer Charity.
- We have really cool Cygnett t-shirts!
Position Overview:
Our Customer Service Support team is the main point of contact for internal and external customers. Responsible for full order management and providing customer satisfaction, they work closely with the sales and warehouse team to control and prioritise outbound orders, refunds and continue to improve our delivery in full and on time.
Key Responsibilities:
If successful in this role, we will expect to see:
- Order processing/checking for both EDI and manual orders
- Management of Customer Communication & RA Inboxes
- Order/Inventory Allocation and Management
- Provide ongoing support and problem solving for customers – both external & internal
- General Administration tasks
- Maintain SAP and Korber Data accurately
- Carry out admin tasks and problem solve any sales/returns queries and missed deliveries
- Maintaining communication with Freight Forwarders – POD’s, tracking details etc
- Answering phone calls in timely manner and providing excellent services
- Checking and updating Customer prices/price list in SAP, ensure all information provided is correct
- Daily communication with warehouse regarding outstanding orders
- Check for any potential issues with EDI orders
Qualifications & Capabilities:
- Min 2 years Supply Chain Customer Service experience
- Proficient in MS Office Products (Particularly Excel/Outlook)
- Experienced in ERP/WMS Software (pref: SAP B1/Korber)
- Strong understanding of customer ordering process and inventory management
- Service focussed attitude
- Ability to work as part of a team and be self driven to achieve to work outputs/ timelines
- Ability to build relationships with customers and internal teams
What We Offer:
We know that this process goes both ways and we want you to know that we have some great things to offer!
- Generous staff discounts on all our products
- A great Swag Bag so you can admire how fantastic our products are
- Free cool T Shirts, hoodies and other apparel 😊
- An appetite for innovation
- A socially responsible business, supporting our community
- Individualised Success Plans for you to achieve your goals
- A hybrid working environment
- Bring your dog to work
- And more!
Want to join us? Please send your resume
We will be reviewing applications immediately so get in quick!
Cygnett is an Equal Opportunity Employer. We believe that diversity is vital to our ability in providing our clients with the best possible solutions and welcome applications from all those with rights to work in Australia.
