Customer Service Team Lead

We are seeking an adept Customer Service Officer to take charge of daily Customer Service operations. This role offers a dynamic work environment where ensuring seamless communication and customer satisfaction are paramount.

Key Responsibilities:

• Efficiently handle customer orders with precision and accuracy.
• Coordinate delivery schedules in collaboration with logistics partners.
• Respond promptly to customer inquiries and maintain updated records.
• Streamline invoice processing to ensure timely completion.
• Address any non-conformances and actively contribute to process improvement initiatives.
• Foster strong collaboration with internal teams to optimize operational efficiency.

Requirements:

• Previous experience in Customer Service within the Supply Chain or related industry.
• Proficiency in SAP or similar ERP systems is a must.
• Exceptional communication skills and a knack for problem-solving.
• Ability to thrive in a fast-paced environment.
• Residence in or close proximity to the Eastern Suburbs of Melbourne.

Benefits:

• Opportunities for career advancement and progression.
• Enjoy a supportive company culture with strong management backing.
• Convenient location in the Eastern Suburbs, allowing for a shorter commute.
• Join a reputable and esteemed organization within the industry.

If you meet the requirements and are excited about the prospect of joining our team, we encourage you to apply.
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Joni Gilbertson on 03 9535 2***.