Address
Form of work
SalaryWhat’s In It For You?
- $80K to $120K plus Super (depending on experience)
- Working Monday through to Friday
- No weekends!
- Work-life balance: spend every weekend doing what you love… not work
- 8.30 am til 5 pm - no late nights
- Office based role to start with then moves to a hybrid model
- West Perth 6005 - On site parking and easily accessible via public transport
- Be part of a collaborative, inclusive and supportive leadership & management team… no gossip or office politics!
- Enjoy team bonding exercises… a great opportunity to take a break and have some fun
- Be appreciated for who you are as a person and acknowledged for your efforts
- Career progression is supported here, with tailored career plans based on your interests and strengths
- Here, you will be leading an emotionally intelligent team, to support the businesses customer's and their inquiries
- This is a call centre environment;therefore the workload at times can be high volume and fast-paced
- You’ll be responsible for ensuring the team are motivated, inclusive, collaborative and upholding the company values.
- Your team are entrusted to be productive, adherent, working to accuracy and most of... providing first class service to every customer
- You’ll be accountable for the team’s overall well-being and performance, by mentoring and coaching them as individuals and as a collective.
Our client prides themselves on their compassion and their 5 core values, as this filters through the company to maintain and provide a healthy working environment.
The 5 values are:
- Honest to the core: We want to make sure our clients have the right insurance… so, we are always open and honest.
- Do the right thing: Our actions are always guided by an effort to do the right thing by our clients.
- Take responsibility: We own it – the good and the bad.
- Incite optimism: It is not through fear that we promote our products; it is through education!
- Be human: We are a business built on relationships… with people at its heart.
Our client is within the insurance space, their clients are landlords and tenants.
They have 2 offices located in Melbourne and Perth, that cover their national client base.
The customer service area is quite varied, depending on the time of year and what’s happening across Australia (natural disasters).
Requirements
- To be considered for this role, you must have a minimum of 2 years’ experience in leadership
- Call centre leadership experience is a HUGE advantage!
- Most importantly … you MUST have impeccable interpersonal skills
If you would like to hear more information, you can contact Farra for a confidential chat at SMAART Recruitment on 08 8232 6008 and find out more!
*** ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED ***
