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Form of workPermanent, full-time appointment
South Metropolitan TAFE is an industry and community-focused organisation with a driving commitment to high quality training and development. With several training centres and campuses spread across Perth's East and South Metropolitan suburbs, the TAFE offers nationally recognised qualifications, developed and endorsed by industry, at a local, state and national level, and to an increasing number of international students.
We are an equal opportunity employer who is committed to supporting and building a culturally diverse workforce and workplace culture that values diversity and inclusion.
We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Find out more by visiting our website: www.southmetrotafe.wa.edu.au
Please note that applicants must be available for interview during the week commencing 25 March 2024.
About the roleThe Customer ServiceTeam Leader will be responsible to assist in providing leadership for all Customer Service functions across South Metro TAFE. This position will assist in the development, managing and mentoring of staff within a complex and mobile administrative operational environment.
To be successful in this role you will ideally have experience in leading and supervising a Customer Service team. You will need well-developed interpersonal skills with the ability to liaise and negotiate with key stakeholders and should have excellent digital skills.
The ideal candidate should be a highly motivated individual with a positive attitude, good communication skills, attention to detail and the ability to provide a customer focussed service.
For Further Job Related InformationPlease contact Tracy Geerlings, Manager Customer Service on (08) 9229 93***or email ***************@smtafe.wa.edu.au
Work Benefits Our employees have access to a range of benefits including:
- Salary packaging/sacrifice facility
- 11% employer super contribution
- Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
- Thirteen weeks paid long service leave after 7 years
- Fifteen days personal leave
- Four weeks annual leave and an option to accrue ten additional days extra leave each year
- Flexible working hours
- Paid parental leave – 14 weeks
- Various employee health and wellness initiatives and benefits
Ready to Apply? Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Advertised Vacancy Reference Number: SMG026.24S
Applicants are required to apply online and need to submit:
- A comprehensive Resume including two professional referees
- A written application addressing the selection criteria outlined in the attached JDF in no more than 2 pages
To submit your application, please click on the Apply for Job button. If you are experiencing any technical difficulties, please contact Establishment and Recruitment on (08) 9203 3***.
Other Conditions and EligibilityEligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.
Should no suitable applicant be identified, or an offer declined, the panel may search for further applicants beyond the closing date.
Please note… The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Monday 18 March 2024 at 4:00pm (WST).
