Address- Permanent full-time position | Located in Mile End SA
- Agile, SA industry leading business poised for further growth
About the Company
Copyworld boasts a strong history of over forty years of sales, service and support of Toshiba Multifunction Devices, printers and document management solutions in Adelaide and Perth. Excellence in local, fast, and reliable support is one of the reasons Copyworld is a market leader.
About the Role
We are seeking a reliable, enthusiastic and experienced technician to join our Adelaide Field Service team. You will work directly with our clients both servicing and repairing existing and installing new Toshiba MFD’s.
Duties
- Perform preventative maintenance on our products in the field.
- Diagnose faults and perform repairs to our products in the field.
- Install Toshiba MFD’s including roll out and configuration of print drivers across a variety of different operating system environments.
- Ongoing software and connectivity support of Toshiba print and document management platforms.
- Provide an exceptional level of Customer Service.
- Monitoring and managing in field stock levels and recourses.
Skills & Experience
- Proven experience in service & repair of a wide range of Multifunction Devices and printers.
- Strong diagnostic and troubleshooting skills with a proven ability in resolving issues with Multifunction Devices and printers.
- Experience in the installation and management of print queues, scan to email and scan to folders as we as familiarity with cloud-based apps.
- The ability to provide ongoing client training and support.
- Good working knowledge of network connectivity, PCs, software and operating systems, within an office environment.
- Above average verbal communication skills and the desire to build relationships with clients.
- The ability to work both independently and as a member of a team while being predominantly on the road.
You must hold a Full Driver's License and the successful candidate will require a National Police Certificate (Police Check) & Work with Children Certificate.
Benefits
- Copyworld offers a competitive salary based on your experience, a fully maintained company vehicle, toolkit, mobile phone and the opportunity to join an experienced team within a great working environment.
- All applications from suitably qualified personnel will be considered, however only shortlisted applicants will be contacted.
