Customer Service - Tools, Steel And Industrial Supplies (Cowra)

At Power Tools Plus we’re seeking a Customer Service Assistant to work as part of our Steel and Industrial Supplies team in our Cowra branch. Reporting to the Branch Manager, the successful candidate will play a vital role in our team, assisting customers with purchases, processing sales maintaining the store and yards. 

Each day varies, with a broad customer base and product range. On-the-job product training will be provided and will cover steel, fencing, power tools, hand tools, fasteners, gas and Industrial Supplies.  

The position involves manual labour. Whilst not essential, possession of a forklift and/or a truck license would be an advantage.

Duties include:

• Creating positive customer experiences
• Processing sales (cash and customer accounts)
• Offering product advice and assistance
• Sourcing, cutting and loading customer purchases, including steel
• Gas handling 
• Answering phone and email enquiries
• Unloading and receiving stock deliveries
• Stock management including regular rolling stocktakes
• Maintaining store and yard safety, cleanliness and presentation

Requires:

• Manual handling experience
• Positive attitude
• Team player
• Computer and mobile technology skills
• Current driver’s license
• Ability to work Saturday mornings (fortnightly)

Desirable:

• Exposure to or experience in a trade
• Knowledge of tools
• Forklift licence
• MR heavy vehicle license
• Customer service skills
• Retail experience

Benefits of working with us:

• Ongoing product training
• Career and skill development and progression opportunities
• Generous staff discount
• Friendly and supportive workplace

Power Tools Plus has stores in Forbes, Parkes, Cowra and Mudgee. We provide the supplies that make trade, rural and Industrial work happen in Central West NSW. We’re all about the ‘plus’, and always strive to do more: more products, more options, more service and more giving back to the community. 

The remuneration package will be based on the skills and experience of the successful candidate.

For a confidential discussion about the opportunity, phone Josh on 0435 337 ***.

To apply, please address the position requirements with a cover letter (no longer than one page) and resume and submit online via Seek.