Customer Service/Facilities Officer

(HEO3) $43,063 to $68,464 per annum plus an employer contribution of 17% superannuation.

Continuing, full-time opportunity available immediately. 

Working under general direction, the Infrastructure Customer Service Officer is responsible for the day-to-day management of customer enquiries, requests and interactions, all within a customer focused, results driven, solutions-based environment delivering efficient and effective Infrastructure services across the University’s portfolio.

The role will suit those that are customer service focused, and who have excellent attention to detail skills to manage high-volume tasks efficiently and accurately. Those with demonstrated experience in the use of business systems and applications to support the processing of work requests are encouraged to apply.

To be successful you will need: 

• Demonstrated knowledge and experience in an administrative role.
• Relevant experience in a reception and sales role.
• Experience in cash handling and processing of payments.
• Demonstrated professional interpersonal, oral and written communication skills.
• Experience in a customer service environment.
• Proven ability to work independently and effectively as part of a team.
• Demonstrated knowledge and intermediate experience using Microsoft Office suite of programs and appropriate keyboard skills.

Qualification/s:

• Completion of a Certificate II with relevant work experience; or
• An equivalent combination of relevant experience and/or education/training.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our  and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: 

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience and investing in our academic staff's professional development.

Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a resume and cover letter addressing your suitability and experience for the position.

Applications close 11:55pm, 28 January 2024

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For further information regarding this position, contact:

Anjelika Vorel

Talent Acquisition Specialist, Human Resources

E: 

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.