Customer Services Representative (Full-Time)

We are looking for help at our counters to serve our valued customers. This opportunity in what we call a 'Rental Sales Agent' capacity will be for a permanent, full-time role (working 38-hours per week) based at Newcastle Airport.Supportive, friendly, and caring cultureEntry level role with training providedLarge, stable international company with opportunity to move internallyAbout the RoleAs Rental Sales Agent you will be the face of our brand! You will interact with our customers at the rental counter, complete rental bookings and assist with general customer enquiries.Key responsibilities will include:Establishing customer car rental needs by actively listeningReview in detail Avis Budget Group’s various add on’s and services as to determine what may best suit the customer.Communicate rental procedures and guidelines effectively.Complete rental bookings in a timely, efficient and accurate mannerAnswering customer questions and enquiries.What we’re looking forApplicants must have a full and valid driver’s licence.This is a full-time position and requires availability to work on a rotational roster that includes evenings, weekends and public holidays during our operating hours. We work 7 days a week, Monday to Sunday from 7 am to 9 pm.Ability to work in a fast-paced environment while delivery exceptional customer service.Previous experience within retail, hospitality, customer service or similar rolesAbility to follow procedures and adhere to company guidelines and standards.Comfortable learning and using various computer systems to accurately input rental information.Benefits and Perks$24.87 per hour base rate + loadings + commission incentivesWellbeing programme incl. life insurance + discounted health insurance + superannuation optionsAccess to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much moreEmployee discounts on car rental across Avis Budget GroupEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingFull training provided to help you achieve your goals & reach your potentialAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.WilliamtownNew South WalesAustralia