AddressYour new company
Work for Australia's largest automotive financier. From Retail Lending, Fulfilment, Retail Finance and Insurance, and Fleet customers, working together this organisation delivers positive outcomes to help their customers get on the road faster.
Your new role
- Providing excellent Customer Service and managing inbound calls and queries
- Operating phone calls professionally, transferring calls where needed
- Assisting in providing reporting to Management when required
- Resolving customer issues on first call resolution
What you'll need to succeed
- Experience managing and responding to customer complaints
- Proven experience being self-motivated and results-driven with an ability to show initiative
- Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
- Strong written and verbal communication skills
- Intermediate experience in the Microsoft suite of products
- Previous or current Customer Service/ Collections experience/ Insurance is advantageous
What you'll get in return
- Excellent training and ongoing support
- Great work culture and office environment
- 8 weeks in office training
- Hybrid working arrangements - work from home 2 days per week post training
- Rotating roster between the office hours of 8.00am - 7:00pm Monday to Friday
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
