AddressJob no: 793669
Business unit: Personal Banking
Primary position location: 700 Bourke St, Docklands, VIC
Work type: Permanent Full time
Region: VIC- Melbourne CBD, VIC- Melbourne inner
- Superb opportunity to kickstart a career in Banking with one of Australia's Big 4!
- Recognised as a top #3 employer on the 2022, 2023 & 2024 LinkedIn Top Companies list
- Make a real difference for our customers & your community
- When you're ready for a bigger challenge, you'll get the tools & support to succeed
- Multiple career opportunities available in Docklands, VIC
It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you .
It's a good time to see what more you can find at NAB as a Customer Service Representative !
The role
As a first point of contact for our customers, this role will see you handle a high-volume of inbound customer calls - assisting them with a variety of banking enquiries including internet banking, credit cards and transaction accounts. Customers may also contact us with account balance enquiries, requests to change their internet banking details, or report a lost card or make a payment.
This is a superb opportunity to kickstart a career in Banking. All new Customer Service Representatives receive NAB's tailored training program to ensure they are set up for success. As a reward for your passion for helping customers, we offer a multitude of benefits and fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers!
A typical day for me will look like:
- Providing solutions for our customer's enquiries through your knowledge of NAB's suite of products and services
- Following up any issues that arise during a call with a customer
- Escalating calls to other departments as necessary
- Working to a rostered, highly scheduled environment
What skills & attributes will I need?
- A genuine appetite to speak with customers, help them achieve their financial goals and a will to surpass their expectations
- Resilience, flexibility and the ability to navigate multiple computer systems whilst maintaining a personable phone manner and attention to detail
- Someone who thrives in a high-energy, fast-paced and supportive team environment
- Strong communication skills (verbal, listening and written)
- The ability to work in a hybrid environment - both from home and in the office
- A positive attitude with a genuine passion to start a career in Banking
Our Contact Centre is open Monday
- Friday (8am
- 7:15pm) and Saturday
- Sunday (9am
- 6pm).
The shifts we have available are across Thursday to Monday within the hours of 9am
- 6pm.
Whilst this role allows for a mix of on-site and remote working, we would require you to be on-site for all training as this works best in-person.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where
First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.
To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
By joining NAB, you are committing to putting our customers' needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what's right, even when it's hard. If you think this role is the right fit for you, we invite you to apply.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted
Advertised: 16 May 2024 6:00 AM AUS Eastern Standard Time
Closing: 24 May 2024 11:55 PM AUS Eastern Standard Time
