AddressCustomer Service/Warranty Admin
- $65to $70k plus per annum
- Customer Service Reception/Contract Management/ Warranty and Administration role reporting to the GM and SM
- Reputable transport refrigeration service provider
- Permanent full-time position
About the company
RTS SA is the sole authorized Carrier Transicold dealer in SA offering Carrier transport refrigeration solutions for rail and road applications. RTS Refrigeration services and maintains most refrigeration brands, specializing in major fleet maintenance.
About the role
The role is a newly created position to support the Service department with warranty administration, contract administration and service reception for all our customers. The role also supports the service department with its daily operations of administrative duties such as:
- Processing electronic Job orders in to the system for warranty and service
- Ensuring parts allocation to jobs for maintenance contracts & warranty
- Data entry both excel and accounting
- Invoicing
- Internal/external Customer liaison
- Reception, customer service
- Procurement of customer purchase orders
- Accurate updating of fleets maintenance sheets.
- End of month reporting to prime contractors/customers on fleets status
- End of month open job order reports for the GM
Skills & experience
- Must have Customer Service experience and strong communication skills with preference given to exposure in automotive type mechanical trades or similar.
- Experience in service warranty systems and processes.
- Proficient in MYOB, Microsoft Word and Excel
- High accuracy and attention to detail
- Data entry / invoicing processing
- Previous experience in transport fleet management/warranty
- Must hold a current car drivers licence
Benefits & culture
RTS Refrigeration promotes a professional safe working environment recognizing its staff as the key element to providing a quality and reputable service and on the job training will be provided.
- Dynamic team and flexible workforce
- On the job training
- Harmonious work environment
- Professional facility
****@rtsrefrigeration.com.au
www.rtsrefrigeration.com.au
