Address- WFH Opportunity
- Join an organisation dedicated to the real wellbeing of it’s people
- Next induction Date is November 2022
What makes us, us
Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.
We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey.
There are four key attributes that set us apart:
- Good people: We strive to set ourselves apart through the capability, warmth and expertise of our people
- Wellbeing experts: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
- Long-term commitment: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
- Driving positive impact: Everything we do is focused on making a positive difference at a personal, community and societal level.
These pillars are infused with our values of bold, warm and honest
Your role:
As a Customer Solution Consultant, you’ll be providing the best experience to our customers through their inbound health insurance product enquiries. You’ll be provided with the support from your team leader and colleagues to act as the expert in providing information, clarity and assistance on health products and policy.
The role of a Customer Solutions Consultant is to manage all inbound and some outbound enquiries for our health insurance members and providers, ensuring a positive experience is delivered accurately, each and every time.
This role can be performed across any States or Territories operating in AEST time zone due to operating hours supporting our members. This includes Victoria (Melbourne), NSW (Sydney), ACT (Canberra), Queensland (Brisbane) or Tasmania (Hobart, Launceston)
If you are located in Melbourne or Sydney you are welcome to enjoy a hybrid working model at our Spring Street, Melbourne or Phillips Street, Sydney offices.
Is this you?
- Like to work in a fast pace dynamic fun environment with high employee engagement
- Ability to use your problem-solving skills to support members through their health challengers
- Can deliver exceptional verbal and written experiences to members
- The drive to learn multiple systems, private health insurance products, legislation and processes
- Strong customer-centric experience within a target driven environment – such as Health, Insurance, Call Centre, Hospitality or Retail to name a few
- Available to work a rotating roster 8.30am – 8pm, Monday to Friday
Our Benefits
You will enjoy a range of great employee benefits and rewards including:
- Competitive Remuneration and variable bonus
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio – including health insurance and banking products
- Flexible Working Arrangements including Work-From-Home days with a real work-life balance
- Available access to LinkedIn Learning courses through our great Learning platform
- Additional paid Wellbeing and Volunteer leave days yearly
Where to from here?
Please apply online where you will be directed to our initial screening and will then be contacted by one of our Talent Acquisition team.
Australian Unity is an Equal Opportunity Employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
