Take out the commute with this incredible work from home full time role!
About the role:
Red Energy is on the lookout for a dedicated Customer Solutions Consultant to join our team on a permanent, full-time basis. Your day to day will include:
- Handle and respond to customer enquiries by answering inbound calls from our existing customers and delivering a high level of customer service
- Call types can include general account enquiries, customer complaints, billing enquiries and taking payments
- Support from your managers and subject matter experts to achieve and deliver your individual and team targets
- Paid, online training
- Ongoing professional development and career opportunities
We are offering full time work from home opportunities, working on a rotating roster between 8:00am - 8:30pm Monday to Friday and 1 in 4 Saturdays between 9:00am - 5:30pm with a day off during that week.
You will need:
- 12 months of proven customer service experience at a supervisory level
- Proficient in working off multiple screens and through various systems
- A willingness to learn and continuously develop
- Exceptional communication and interpersonal skills
The Perks:
- Discounts off your Red Energy electricity and gas bills
- Ability to purchase additional annual leave each year, allowing up to 8 weeks of leave per year
- Potential to earn a KPI based bonus on top of your yearly salary
- A contact center that encourages personalized conversations with customers - be yourself and have fun doing it
About Us:
At Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 13 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Come join us!
If this role sounds like the role you have been looking for, apply for our April Intake now!