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Form of workAbout us
There’s something special about working for Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference and we’re #SoUnTelco in everything we do.
If you want to make a difference, then this is the place for you!
The Role
The Customer Solutions Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team.
You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer’s project from post sales to operations.
What you will be doing
- Ensure project’s technical design and implementation are delivered with a heightened focus on quality
- Work with your team to service customer projects from sales, online orders and standard and non-standard design approvals
- Approve, design and implement changes to existing and new complex data and hosting solutions across our broad product range
- Achieve customer project commitments within scheduled timeframes
You experience will include
- Strong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologies
- Knowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory)
- Experience reviewing and approving projects
- Qualifications in either Engineering or Computer Science (or related field)
- CCNA and / or JNCIA (or equivalent) – this is mandatory
- 3 - 5 years experience across a broad range of data technologies, SIP / Voice
Why Us
- You’d be joining a company that has the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You’ll get to make an impact:Enjoy being part of a driven team with a collaborative culture that values decision-makers and action
- We Invest in you: Accelerate your career through our learning & development opportunities - think Gallup strengths-based training, defined career pathways & fantastic internal mobility opportunities across the group!
If this excites you, lets chat.
