Customer Specialist

Primary Details

• Location: Sydney

• Type: Full-time Permanent

The opportunity

The Customer Insights Specialist plays a key role in helping to deliver on key strategic objectives for QBE, it’s partners and customers. As part of the Customer Insights team, you will be instrumental in embedding the voice of the customer across the business. You will be a trusted advisor to multiple stakeholders, leveraging both quantitative and qualitative research to identify opportunities to deliver actionable insights to help stakeholders to deliver on their key business goals.

Your new role

• Support senior members of the team to manage various research projects/programs including Strategic Ad Hoc Research Projects, Voice of Customer Programs, Syndicated Research Studies, Brand Health and Communication Trackers.

• Preparation of insights briefs from stakeholder requirements and undertake quantitative and/or qualitative research if required (end to end management).

• Analyse and synthesis of data from multiple sources to develop actionable insights based on business issues/opportunities at hand.

• Support business decision making, strategy development and tactical delivery.

• Provide support to executive reporting including Board updates and KPIs tracking for Leadership Teams.

• Assist in the management of research suppliers through regular contact and guidance on projects.

• Conduct insights to action workshops to help facilitate action and business planning activities.

About you

• Previous experience in market research from either the agency or client side (this role will be suitable to those who want to move to client side from agency for the first time).

• Proven ‘hands-on’ experience in quantitative research (Qualitative research exposure is a plus).

• Experience with statistical tools such as Excel and Q (advanced modelling skill is a plus)

• Experience in survey platforms such as Qualtrics, Sparq, Medallia, InMoment.

• Strong communication and interpersonal skills with high attention to detail.

• Demonstrable experience in questionnaire design, data analysis, insights generation, insights synthesis, reporting and storytelling.

• Good understanding of statistical concepts.

• Knowledge of services marketing and/or financials services or insurance (preferred).

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance. Happy to talk flexible working!

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion

• Ranked 3rd in the AAGE Top Graduate Employers (medium programs) 2024 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family Friendly Accredited employer since 2021

• Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023

• Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022

Apply now!

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.