Customer Success Service Academy - Coo Associate

We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
ABOUT CUSTOMER SUCCESS SERVICE ACADEMY
SAP Customer Success Service’s team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The Customer Success Service Academy is up to 2-year graduate program to start your career in the Services Customer Success Board Area. This program consists of classroom-based learning with rotation opportunities before settling on one focus area within the business.
Throughout the Program you will build the foundations needed for success in the Services’ business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business such as consulting, project management, technical and solution support.
THE ROLE IN COO OFFICE
Your role within the COO Office is to drive SAP's internal and external organizational success. You support the enhancement of business and process performance, project and change management, organizational design and the associated applications (tools). Support the efforts of a project team and at times may lead and direct the work of others. This is a dynamic role continuously striving to optimize business process and operations. It supports flawless execution to meet project expectations & deadlines in support of global SAP and/or unit/area specific goals and strategy. The individual(s) will work collaboratively with both internal COO functions and SAP Delivery teams (ie CSP’s, TQM’s, PM’s etc.)
Area 1: Strategy to Execution

• Support development of (board) area specific strategy, execution and operational plans
• Support monitoring of specific goals (scope, quality, budget, time) to make sure process and product quality goals are met

Area 2: Process Definition & Enhancement

• Assist during a project in supporting the definition, rollout and monitoring for both internal and external stakeholders
• Support continuous process and quality improvements
• Understand and assist in the education of internal stakeholders of application (tool) usage and provide support in the continued enhancements of the same

Area 3: Day-to-Day Expectations (include but are not limited to)

• Execution of periodic reports for program & project operations
• Support planning meetings, and overall coordination of project management activities (meetings, schedule, rooms, communication)
• Support the usage of different tools (by Process, by Role for the Delivery teams)
• Participate in documentation management under the direction of the Project Lead
• Editing of newsletter and information provided via SAP Corporate Portal
• Event management

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study
• 0-3 years' work experience with customer facing roles
• Team player with ability to work independently and take ownership of assigned tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills who are eager learners
• Interested in technology, innovation, and how digital platforms can solve business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

• Learn and understand the Services business as well as specific cloud SAP products
• Conduct job rotations relevant to the intended role with various teams within the business
• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
• On the job training with the support of buddies and coaches
• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
• Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
• Build and maintain relationships with internal and external stakeholders
• Meeting performance requirements at conclusion of each rotation
• Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 381560 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.