AddressAbout Us
We are proudly Australian owned and operated. A progressive tech company located in Bayside Melbourne with operations in Manila, offices in the UK and USA. A renown chat platform for online customers, we represent B2B opportunities all over the world and in multiple industry sectors. As an extension of our clients business, we develop and expand their customers engagement experience, maximizing opportunities for fulfillment. As a forward thinking and progressive company our culture is key to our success formula - we are looking for a customer centric individual who enjoys finding or being part of a solution. Reporting to the Customer Success Manager you will be in our executive services team:
What will your day look like:
- Warm outbound Customer Care/relationship building calls – B2B
- Confirmation of key customer and business details
- Facilitate and manage account requests
- Identify areas for business growth through our Brand Impression program
- Educate and onboard customers with new features and innovation
- Data Management and Migration of key informational updates
- Achievable KPI targets with monthly achievement bonus
What will our newest "great fit" team member look like:
- A can-do personality with a “here to help” attitude
- Initiative – embrace the opportunity to be of assistance
- Ability to learn – enjoy thinking on your feet and being able to guide the customer through the journey
- Confidence – you will be talking to customers all day most days
- Ownership – make the role your own, work autonomously with a team mindset
- Communication Skills – Effectively and logically communicate both written and verbal communication
- Build rapport – embrace and nurture the relationship
- Above average phone skills/technique
- Ability to manage multiple CMS and all Microsoft applications – Freshworks an advantage but not essential
- Previous Call Centre / Customer Care experience ideal but not essential
Why Choose us?
- You will be a key part of our smaller executive team, whilst sharing in the adventures of a growing Australian company with 100's of staff working globally.
- We have an inclusive Culture at our core and love days working together whilst also enjoying the flexibility of remote working.
- Huge opportunity for personal growth and opportunity to work across several different industry sectors.
- Easy access to public transport, ample parking, our office overlooks park-lands and we have G&T happy hour Friday's
Please send your CV along with a covering letter to Customer Success Manager at – **@livechatmonitoring.com
