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Form of work 20th February, 2024 Customer Success Specialist (Families): Do you fancy yourself a Customer Success detective? If so, why not join our emerging Business Services team at Explorers Early Learning as our new Customer Success Specialist (Families)? Not only will you be welcomed into a close-knit crew, but you'll also play a pivotal role in ensuring parents and staff have a smooth transition into our centres! Who are We? We’re a Melbourne-based, family-owned early learning company with state-of-the-art Early Learning Centres located across Melbourne. We offer premium quality early education and care for children aged between six weeks and six years of age, and we’re always looking for ways to improve. Our Centres work closely with our Southbank Support Office, ensuring seamless daily operations for both families and our people. What’s in it for You? Competitive salary 50% childcare fee discount* Flexible hours (seeking either full-time or part-time – it’s up to you) Professional development opportunities Annual Awards Party (it’s basically our Oscars) Vibrant culture at our Southbank Support Office Pioneering role in our Business Services team About the (brand new!) Role: Deliver Top-of-the-Line Customer Experiences: Take ownership of all things feedback at Explorers (families and employees). We need someone who lives and breathes customer journeys. Develop and Oversee Feedback Management: Craft effective feedback management systems to ensure every family and employee has a day-making onboarding experience! Spearhead Investigations: Remember when we asked if you’re a Customer Success detective? We need someone who can take charge of end-to-end investigations for all types of feedback, pain points,…
Click here to view more detail / apply for Customer Success Specialist (Families)
