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Form of work About the company:Revive Financial have been guiding individuals and businesses towards financial freedom since 2005. The team includes qualified Chartered Accountants, Corporate Liquidators, Registered Bankruptcy Trustees, Registered Debt Agreement Administrators, professional Debt Negotiators, and experienced Lenders, allowing us to provide specialist solutions to vulnerable Australians in the face of financial distress.Are you passionate about making a positive impact on others' lives, especially those facing financial challenges? Unlock the opportunity to make a real difference in the lives of Australians experiencing financial hardship. Revive Financial, a national company committed to empowering individuals and businesses to regain control of their financial future, is offering positions in both Brisbane and Noosa. More than just a job, our roles at Revive Financial are centred around the profound purpose of fostering Financial Wellbeing. We believe in a holistic approach, utilising cutting-edge technology to provide rehabilitation and education, aiming to guide our clients to take back control of their financial future. Join us in supporting individuals and small businesses across Australia by offering personalised solutions for debt management, restructuring, and insolvency. About the role:As a Customer Success Specialist, you'll play a vital role in responding to online inquiries and applications for financial assistance. The focus of a Customer Success Specialist is to understand the customer’s circumstances and financial situation, assess their budget and capacity to repay creditors, discuss the available solutions and work with the customers to implement their preferred solution.Your Responsibilities: Provide exceptional customer service, representing Revive Financial with professionalism.Effectively explain solutions to customers, ensuring informed decision-making.Understand options for managing unmanageable debt, considering benefits and consequences.Identify customer vulnerabilities…
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