Customer Support Administrator

Hays is seeking a Customer Support Administrator to join our dedicated team in the Gold Coast office
Your new company
At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.
Our Hays Gold Coast office is seeking a full-time permanent Customer Support Administrator to join our team. This role is commencing immediately.
This role ensures all stakeholders and customers are greeted in a professional and courteous manner that supports the Hays brand, both face to face and over the telephone. Also providing administrative support to a centralised Customer Support team.
Your new role

• Provide administrative support to our Customer Support team using a centralised ticketing system.
• Welcome all customers at reception in a professional and courteous manner and advise Hays employees of visitors' arrival in a timely manner.
• Handle in-coming telephone calls effectively and efficiently in line with service delivery procedures.
• Candidate care calls and collecting compliance documentation.

What you'll need to succeed

• Commitment to delivering excellent customer service
• Previous administration experience will be highly regarded
• Effective communication and questioning skills
• Demonstrates professionalism and polished personal presentation
• Pro-active and willing to help wherever possible
• Team oriented
• Data entry and/or word processing skills

What you'll get in return
Excellent training to support career development/progression
Wellness Day, Volunteer Day, Monthly after work drinks, Christmas Party, EOFY celebrations
What you need to do now
Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. This is your opportunity to advance your career with the market leading group and be proud of who you work for too.
Click apply now or email your CV and Cover Letter to Sandy Luhr - Senior Talent Acquisition Partner at sandy.luhr@hays.com.au
At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.