Customer Support Agent

Job Title:Customer Support Agent 

Job Type: Part-Time – 0.6 FTE

Location: Ashfield, Sydney office and WFH options

Salary: $65–$75K FTE plus super

Liberator is seeking a part-time Customer Support Agent. We are a reputable NDIS-registered provider specialising in voice-output communication devices. Our mission is to improve the quality of lives lived by people with disabilities through effective communication systems.

The key responsibilities of this role are:

• Provide support and triaging to 15-25 phone calls daily.
• Address customer inquiries promptly and accurately, ensuring high levels of customer satisfaction.
• Raise and triage support tickets, prioritising and assigning urgency appropriately.
• Offer basic troubleshooting and customisation of communication devices to clients (in-depth training provided).
• Follow up on all outstanding ticket statuses within the company.
• Coordinate device repair returns efficiently.
• Collect, report, and update customer data.
• Conduct outbound Customer Support and sales calls when required.
• Actively contribute to the development and enhancement of the customer/user experience.
• Handle and document customer complaints professionally, seeking effective resolutions.
• Assist with general administration tasks as needed.

Preferred candidates will meet the following criteria:

Skills

• Previous experience working in allied health or disability will be highly valued.
• Proficiency in Microsoft 365 suite (Outlook, Teams, Excel, Word).
• Excellent phone contact and active listening skills.
• Proficient using and learning varied software and technology.

Performance Goals:

• Improve the overall customer experience.

Why Join Liberator:

• Opportunity to work in a dynamic and growing company.
• Be part of a team dedicated to making a positive impact on people's lives.
• Have fun where you work. 
• Comprehensive training provided.
• Work from home options. 

How to Apply: Please apply with your CV and cover letter explaining why you would like to work with Liberator. If you have any questions regarding the role you can email Benjamin Bond - ben@liberator.net.au.

Applications close 3rd April.