Customer Support Consultant

Customer Support Consultant - Full-time Permanent Opportunity - Onsite Brisbane Office

About Us:

Dye & Durham is a global tech company that specialises in providing legal, financial and government service professionals with cloud-based solutions for business transactions and regulatory compliance. 

Everything we do focuses on improving the precision, confidence, and rigour of our customers. We provide the software and connectivity so they can work with certainty. Our easy-to-use platforms connect professionals with the most reliable public records and government registry data for faster reporting and active receipt of critical information. We have standardized and automated workflows for greater operational efficiency and productivity. 

What you will do:

To provide highest level of customer experience through a variety of contact methods and assist in delivering products and services offered by Dye & Durham together with memorable client interactions in doing so, help the organisation achieve their short and long - term objectives. 

• First level support for all client enquiries via phone, email, and live chat.
• Ensuring all inbound calls are proactively answered as soon as possible and assist customers enquiries and log calls and tickets where appropriate.
• Processing and delivering property certificates from Government Departments, Local Government Authorities, Land Registries (national and international) and any other relevant authorities, direct to our clients as and when required.
• Working as part of a team to understand where we can improve what we do for the benefit of those we serve.
• Ensuring calls are answered within 3 rings and assist client enquiries, log calls and tickets where appropriate.
• A high level of service mentality is required to ensure our customers receive the highest level of service.
• Over-the-phone training, passing leads to sales, assisting in various product testing, bureau processing, and all administration needs of the team and division.
• Contribute to the improvement in team processes, techniques, and capability
• Demonstrable and high-level communications skills to keep stakeholders always informed.

You will be able to demonstrate experience in; 

• Onsite working in our new renovated Brisbane office 
• Excellent verbal and written communication skills.
• Ability to successfully work with a team in a high-volume customer service environment.
• Experience in the use of windows-based applications and general management information systems.
• Ability to analyse problems and provide meaningful solutions that maximise client satisfaction.
• Knowledge of Service / Help Desk and Contact Centre support tools.
• Strong client focus, both internal and external

Hit apply & your application will be reviewed by our talent acquisition team and suitable candidates will be contacted directly.

Please note that this position is subject to Security Checks 

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientation, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.