Customer Support Consultant

The Company

We are proud to be partnering with an owned leading international supplier of e-commerce and software solutions. This organisation provides product support and consultancy to more than 2500 customers across the world and help develop innovative technology strategies and solutions to a wide range of customers. Due to company expansion, our client is on the lookout for 2 Customer Service Superstars to join their team.

The Role

Reporting directly to the Divisional General Manager, you will be heavily involved in the rolling out of their new cloud platform and working closely with a range of internal stakeholders. Your day-to-day duties will include, but will not be limited to the following:

• Respond to customer finance queries regarding general invoicing, trust balancing and ADP codes.
• Assist the support team lead to train and upskill members of the wider team.
• Manage relationships with clients and industry partners.
• Maintaining and updating technical reference material including accounts reference guides and other materials.
• Organise, schedule and complete smooth transition of new system update.

Key benefits

• Opportunity to take your lead, work independently & make key commercial decisions.
• Working from home flexibility.
• Excellent salary package on offer.
• Access to ongoing training and development opportunities.
• Great hours & work life balance initiatives.

Your Profile

You have demonstrated Customer Service experience, with keen problem-solving skills and the ability to effectively communicate with a wide range of stakeholders and customers.

Key selection criteria include:

• Insurance Industry experience desirable but not essential.
• Highly proficient in all Microsoft Applications/ and CRM Systems.
• Capability to think laterally and make sound decisions autonomously.
• Experience ideally within Finance & Accounting.
• Desire to assist people and exceed customer expectations.

Apply Today

If you would like to learn more about this opportunity, please send your resume by clicking on the apply button or call Laura Williams on 03 9239 8***.

Job Reference No: 06830-0012923775LW

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