About the Client
Highlights
- $70K + Super + team bonuses + annual salary increase.
- Permanent full-time position. Monday-Friday. 9am-5pm.
- WFH/Hybrid possibilities (4 office :1 wfh ratio)
- Vermont location with onsite parking.
- Fantastic opportunity with job security and career progression as this wholesome company expands internationally! AU, NZ & USA!
- Full training and support provided.
- Provide general Product Support and usage guidance to customers via phone and email.
- Ensure all service inquiries are addressed promptly.
- Strive to respond to all service tickets within 3 hours.
- Keep comprehensive database job notes for all service tickets.
- Maintain clear and detailed service process records.
- Coordinate technician schedules for service calls.
- Ensure technicians promptly access spare parts for repairs.
- Organize freight shipments of spare parts to customers and technicians.
- Keep accurate spare parts records and arrange timely freight replacements.
- Issuing of Purchase/Sales Orders.
- Document warranty issues for manufacturers.
- Resolve complaints and/or concerns effectively and efficiently.
- Foster excellent communication with customers and internal teams.
- Action all other ad-hoc tasks and repsonsibilities associated with the role in providing high level Customer Service for post sales support.
- Willing to be hands on with the product and their parts. This may include using hand tools to disassemble/ diagnose issues.
- Previous experience in a similar role providing Customer Service and Product Support.
- HubSpot and/or Aircall experience advantageous, but not required.
- A genuine interest in living a healthy lifestyle is a MUST! Preferably non-smoker/vaper.
- Capable of quickly connecting with customers and technicians.
Excellent phone etiquette and written communication. - Proficient in handling challenging conversations with professionalism.
- Composed and confident demeanor with customers and technicians.
- Awesome problem solving and troubleshooting skills.
- Organized and process-oriented.
- Tech-savvy and quick learner.
- Ambitious yet values the journey.
Additional information
- $70K + Super + team bonuses. Permanent F/T position. Mon-Fr 9am-5pm.
- Vermont Location. Onsite Parking. Hybrid role 4:1 Work from Home.
- Health & wellness company. Vibrant atmosphere. Awesome Team. Job security.