Customer Support Manager

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.Reporting to the Construction Business Manager Regional, the Customer Support Manager is responsible for the effective day-to-day product support, parts and services sales activities for an existing customer base to assist with the promise of lower total cost of ownership.The successful individual will provide support to the Construction Business Manager Regional as required, whilst working closely with the Account Managers to ensure the seamless provision of service to the customer. The Customer Support Manager will manage a designated group of customers ensuring parts and service sales growth and is directly accountable for achieving market share outcomes.Location: Geraldton, WARoster: Monday - Friday 8.5-hour daysTo be successful the following is required: Significant proven experience in a similar role and in the resourcing industry Sound commercial experience Sound understanding of ‘Whole of Life Cost' modelling concept Intermediate computer literacy (Microsoft Office Suite) Advanced communication skills (verbal, written and interpersonal) Intermediate negotiation skills and ability to influence stakeholders Ability to work successfully within a team and autonomously Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines High level of initiative and problem-solving skills with the ability to follow through with required actions Ability to analyse data efficiency to negotiate sales and compile performance reports Knowledge of Heavy Equipment Industry What we offer: Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program Job security with a consistent pipeline of work Unrivalled training and development via The WesTrac Institute Free on-site parking Fantastic team environment and inclusive work culture Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options If you are interested in taking your career to the next level with WesTrac click the ‘Apply' button today!Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.Job # 1870