Customer Support Manager

Integrity Compliance Solutions (ICS) is an established food industry consultancy, delivering specialist technical support services to the primary production, food processing, retailers and certification industries through consulting, training, risk assessment, auditing and technology for food safety, food fraud, security and scheme management.

Website: www.integritycompliance.com.au

Currently we are seeking the right person to join our team at our Murarrie based operations. A team player with great communication, people skills and willingness to learn. This can be a full time or part time position. 

The Job:

• Support for the technical team, sales and management
• Scheduling resources, product, training courses & demonstrations
• Managing client relationships 
• Maintaining the company LMS (Learning Management System) and Website
• Resolving client queries and assisting them with solutions including cross selling company products and services;
• Organising training & processing assessment and certificates ;
• Assisting with client proposals/quotations & tender submissions;
• Assisting with conferences/marketing activities
• Other administration duties as required.

What we are looking for:

• Experience in the Food or Certification Industry (preferred but not essential)
• Enthusiasm is a must – a can-do attitude and flexibility is essential
• A professional attitude and friendly personality
• Advanced communication and interpersonal skills
• Excellent time management skills and the ability to multi-task
• Advanced attention to detail and problem solving skills
• Comfortable with selling
• Intermediate to advanced computer skills
• Ability to work autonomously

What we can offer:

• Flexible working arrangements
• A competitive salary
• Full-time or part time employment
• Ongoing professional development