Customer Support Manager

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our "New Markets (Home Solution and Fastrack) team" working from the Head Office in Mt Waverley.

Reporting to the Operations Manager, your responsibilities will include:

• Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer’s expectation from Sale Accept through to the Authority to Commence Construction
• Work alongside the Drafting, Estimating and Permits to get the customer to site
• Assist in the continual improvement of business systems, procedures and Customer Support processes
• Resolution of customer complaints through consultation with management (as required)
• Set the direction for your team and ensure your staff work together to achieve department and company objectives
• Conduct and contribute constructively and positively to team meetings and internal training sessions
• Help optimise individual results/output within the team
• Generate and report team performance against determined KPI’s; and
• Weekly and monthly forecasts of results.

• Be supported by a Management Team that has a Culture Where U Matter!
• Free Onsite Parking at our Mount Waverley Head Office - Just off the Monash Freeway at Blackburn Road - so easy to get to
• On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
• Metricon Homes – Australia largest Home Builder for the 8th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• Attractive housing discounts on our award-winning homes
• You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
• 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
• Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

• Demonstrate a thorough understanding of building regulations, contracts and administration procedures is essential
• A diploma or tertiary qualification in a Commerce / Business Management is highly desirable
• Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment
• Experience in the building industry in a volume builder new home environment preferably covering both pre-site and construction
• Proven experience in managing a team (ideally 5+ staff) and achieving success during a time of change and operating within a fast paced, time critical and bottom line focus
• Highly developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; and
• The ability to multi-task and set priorities.

Any questions please reach out to Tim Marget from the Talent Acquisition Team.