AddressWho we are looking for
At Wannon Water, we believe in putting our customers at the heart of everything we do. We're committed to delivering exceptional experiences that deliver the best outcomes. We're on a quest to change the way we listen, understand, and respond to our customers and we need your expertise to make it happen.
We're excited to have a newly developed role within our Customer Support Team. We're looking for someone with a desire to help people and lead a change to improve our customer experiences.
We have an ongoing full-time position for a Manager Customer Support, based in Warrnambool. This position comes with a generous salary of $111,857 to $127,436 p.a. plus superannuation.
What you'll be doing
On a day-to-day basis, you'll:
- Lead, motivate and develop about 20 team members in the Customer Support team.
- Oversee and facilitate the delivery of relevant actions from the CX Strategy, CX Plus Project and our overall strategic direction.
- Actively manage change, shaping exceptional customer outcomes through an engaged and energised workforce.
- Oversee the resourcing management of the Customer Support team, including budgets, leave management and capability management.
- Provide dynamic and forward-thinking leadership.
- Identify and enable opportunities for using customer intelligence to inform business strategy and service improvement opportunities.
What you’ll bring
We’re looking for someone with
- A bachelor's degree or higher in relevant areas of expertise, and/or extensive equivalent experience.
- Proven experience in leading and developing a team.
- Excellent interpersonal skills, collaborative style, and ability to forge new relationships and partnerships.
- High motivation who strives for success and exceed targets.
- A desire to deliver exceptional customer service.
For further details, see the position description available here.
We look forward to hearing from you. if you have any questions, feel free to call Steven Kearns (Branch Manager Customer Services) on 5565 6644.
What we can offer
Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.
You'll be offered a range of great benefits including:
- Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
- An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as IWC, WSAA, VicWater, and more.
We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
We are
- A certified Family Inclusive Workplace
- A Work 180 endorsed employer
- Members of the Diversity Council Australia
- Accredited members of the Health Workplaces Achievement Program
Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.
How you can apply
Applications close: 11:59pm Monday 10 June 2024
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).
