Customer Support Officer

Port Stephens Coaches Group (PSC) is a third generation bus and coach hire business that has been operating in Port Stephens, Newcastle, Hunter Valley and Snowy Mountains since 1957. We proudly contribute to our communites by providing:

• Daily School Run Services
• School Trips & Excursion Hire
• Sydney Express Services
• Newcastle Airport services
• Day Trips & Regional NSW Tours
• Coach Charter & Hire
• Seasonal Snow Tours
• Port Stephens 4WD Tours
• Daily Snow Resort Shuttles
• Jindabyne Taxi Services

Our aim is to provide the best possible transport experience and service for all passengers.

We are looking for a highly organised and detail orientated Customer Support Officer to join our team. 

This full-time role is based in our Anna Bay Depot. The salary on offer is competitive. Please note that this is a 6-month fixed term contract.

Main Duties

• Assist customers with enquiries across our range of tours and services
• Solve problems with our customers to provide a high level of support
• Provide administrative support to staff and management
• Manage office tasks to ensure smooth operation of our Anna Bay office. 
• Meet and greet visitors to the office

Knowledge & Experience

• Minimum of 2 years’ experience in a similar administrative or customer service role
• Ability to demonstrate strong data entry with attention to detail.
• Proficiency in MS Office suite and Google applications 
• Strong organisational and time-management skills and ability to prioritise.
• Excellent written and verbal communication abilities

Why work for Port Stephens Coaches

• Join a team of people who are passionate about ensuring our customers experience a premium travel experience.
• Opportunity to contribute to the continuous improvement of administrative processes and travel products.