Customer Support Officer

Sidekicker is growing, and we are looking for Customer Support professionals to join our workforce. Sidekicker is a job marketplace, and agency unlike any other, you decide when, and where you work, all controlled through an industry leading application.

We are on the hunt for experienced and energetic candidates for a range of Customer Service positions in Sydney!

Responsibilities may include:

- High-volume inbound and outbound calling

- Troubleshooting client issues over the phone, triaging issues/queries internally

- Working autonomously in a fast-paced environment

- Customer care and servicing (phone-based or customer facing)

Qualifications:

- Strong written and verbal communication

- Energetic and empathetic phone manner

- Experience using online phone tools, CRM, ERP systems (e.g. Salesforce, Zendesk etc)

- Previous experience working towards KPIs/SLAs