AddressAt Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity: We are currently seeking a Customer Service Representative to be based at our Mudgee branch. The Customer Service Representative will provide assistance to both internal and external customers regarding parts sales, orders and deliveries within a timely and professional manner.
Key responsibilities:
- Ensure all parts queries, sales and orders are processed in a timely manner.
- Performing weekly checks of outstanding customer orders to ensure that all backorders will be supplied within the shortest possible lead time.
- Being proactive by forms of offering suggestions or complying within cost control measures so the Company can minimise all cost aspects of the Parts Operation.
- Being familiar with client’s machines, processes and specific requirements.
- Providing a regular fee back to clients through back-order reports and advice of delivery status proactively.
- Assisting other company personnel with client enquiries.
- Providing comprehensive training to new and developing staff.
- Assist in the management of stock accuracy (electronic stock vs physical stock)
- Ensuring all Customer parts orders are processed in a timely manner providing exceptional customer service using Komatsu’s Customer Support Charter as the guiding principles for all business interactions.
- Assisting other employees including, Supervisors and Management on Parts related technical, logistical and procedural inquires where required.
- Being an active member of the team to assist with refining processes and procedures to improve the efficiency of the day to day running of the Department
Role Located: Mudgee
Komatsu Benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
What we are looking for:
- Current driving license (forklift license will be advantageous).
- Previous Parts interpretation experience or similar
- Comprehensive Understanding of Parts Sales
- Proven experience in inventory control and warehouse systems
- Ability to work under pressure and independently.
- Ability to upsell parts and potential service sales.
- Well-developed numeracy, written and oral communication skills.
- Intermediate computer skills specifically Microsoft suite and mainframe systems, including Excel, Word and PowerPoint.
- Sound working knowledge of earth moving equipment and strong mechanical aptitude.
- Ability to demonstrate exceptional customer service skills and build strong working relationships.
- Ability to communicate with customers at a senior level and providing a professional service.
Qualification/s
- Trade qualification/s will be highly regarded.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
