Address- Newly created role in our Customer Success team
- Competitive salary, bonus & free annual vacation for you + a friend
- Genuine flexibility - hybrid WFH & ‘work-from-anywhere’ options
- Exciting professional development & progression opportunities
Imagine a better way.
Inspiring Vacations is opening a new world of travel possibilities. We are a multi-award-winning travel company creating unique and inspiring travel experiences for customers across the globe. We’re an established, dynamic Australian-owned multinational technology-driven business with a passion for delivering outstanding service, with a company-wide commitment to a premium customer experience.
We are seeking an experienced and dedicated team player to join our Customer Success team. This is a key role supporting our drive to put the customer first and provide the optimal benchmark for customer service in travel. This role is dedicated to delivering exceptional customer service through every experience, by directly interacting with customers as well as by identifying opportunities to constantly deliver incremental improvements to our interactions with customers and the fulfillment of their travel.
You’ll be naturally curious and passionate about travel, helping customers by answering questions, providing information, and assisting customers to process their travel booking. You’ll also be clear when managing customer expectations and thrive in being organised to prioritise high volumes of correspondence via email and phone. Throughout this all, you will be seeking opportunities to continuously improve the already-high quality of customer service that we deliver.
Your key responsibilities will include:
- Deliver an outstanding customer experience when interacting directly with customers by providing
knowledgeable, professional, and personable service via all mediums Within this be helpful, clear and organised.
● Deliver an outstanding customer experience every time in relation to the satisfactory fulfillment of travel.
● Assist in the resolution of medium to high complexity issues and complaints managing the needs of the business as well as the needs of the customer. Identify and escalate appropriately as required.
● Work collaboratively as a team, supporting and driving each other to deliver industry-leading service and to continually improve the service that we deliver.
● Liaise with third parties with regards to customer enquiries or bookings where necessary.
- Experience in an end-to-end Customer Support role within the travel industry and/or B2C environment
- Solid understanding of international travel and/or travel industry products
- Excellent relationship/rapport builder with a knack for influencing outcomes
- Ability to work as part of a team but also independently, with strong initiative and organisational skills
- A creative and entrepreneurial approach to identifying opportunities and solving business problems
- Agility and resilience to work within a constantly evolving business environment
- Exceptional attention to detail, highly organised and able to balance competing and diverse priorities.
- Excellent communicator, with an ability to manage expectations
- Full Australian working rights
This role is an incredibly exciting chance to grow your career with a rapidly growing multinational business. Don’t miss this opportunity! To submit an application please submit a resume and cover letter including a short paragraph about what a positive work culture means to you. It’s important to us!
If you are shortlisted for the role, we will contact you via *******@inspiringvacations.com to arrange a telephone discussion. Please do not respond to any suspicious emails requesting you to provide or upload your personal details, identification, or bank or credit card details.
For further information please visit: www.inspiringvacations.com/au/about-us
