Customer Support & Supply Chain Officer

PageGroup changes lives for people through creating opportunity to reach potential.Our SuccessOur BrandsJoin PageGroupContactContact us todayIf you have any questions, we're here to help.Get in TouchFind Our OfficesSearchJob titleLocationSort bySalary MinSalary MaxCustomer Support & Supply Chain OfficerEpping North Temporary AU$40 - AU$40 per hour

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• Epping Location
• $40/hour + super

About Our ClientOur client is a subsidiary of a highly regarded manufacturing company dedicated to delivering high-quality products and solutions to our diverse customer base. With a commitment to excellence and innovation, they prioritise customer satisfaction and continuous improvement in all aspects of our operations. You would be working closely with the factory, sales and accounts team in this role. Our client values work life balance and fosters a supportive and friendly culture in the workplace.Job DescriptionReporting to the Procument and Distribution Manager your main role and responsibilities will include but not limited to:

• Process customer orders from external customers, or internal sales staff and enter the necessary systems to supply equipment and services to customers.
• Coordinate the order status update through the relevant systems in conjunction with other departments.
• Investigate and resolve customer complaints and concerns in a timely manner. Troubleshoot problems, escalate issues as necessary, and follow up to ensure satisfactory resolution.
• Assist with inventory task as required. (e.g. Stock Take, Stock Checks, System reconciliation)
• Where required, create purchase orders connected to projects in conjunction with the direct manager and project managers.
• Ad hoc administrative tasks
• Liaise with colleagues, customers, suppliers, and transport companies as and when required in a timely way.

The Successful ApplicantTo thrive in this role, the successful candidate will ideally possess 2-3 years of experience in a similar customer service capacity, demonstrating a track record of success. Working effectively within a collaborative team environment is crucial, alongside a strong understanding of SAP/ERP systems to navigate various platforms seamlessly. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, is essential for managing tasks efficiently. You will be detail oriented with a commitment to quality, as is the ability to communicate effectively both verbally and in writing. The ability to multitask and prioritise tasks in a fast-paced setting is key, coupled with a proactive willingness to learn new processes and procedures. Problem-solving skills are essential, approached with assertiveness and a positive attitude. Additionally, proficiency in computer skills and an understanding of Supply Chain will be advantageous in fulfilling the responsibilities of this role effectively.What's on Offer

• Epping Location
• 6 month temp role with likely extension to go perm
• $40/hour + super
• Global manufacturing company

ContactMonique WallQuote job refJN-042024-6386887Phone numberJob summary Function Specialisation What is your area of specialisation? Location Job Type: Consultant name Monique Wall Consultant phone Job Reference JN-042024-6386887

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Diversity & Inclusion at Page PersonnelWe don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know. PageGroup acknowledge and pay our respects to the Traditional Custodians of the land we operate on.Similar JobsSave JobSt LeonardsTemporaryAU$34 - AU$35 per hourWork from Home or HybridSave JobAustraliaPermanentAU$50,000 - AU$55,000 per yearWork from Home or HybridSave JobMelbourne CBDPermanentAU$50,000 - AU$55,000 per yearWork from Home or HybridSave JobCheltenhamPermanentSave JobSouthbankPermanentAU$55,000 - AU$65,000 per yearWork from Home or HybridSave JobSouthbankTemporaryAU$50,000 - AU$60,000 per yearWork from Home or HybridSave JobEppingPermanentAU$60,000 - AU$70,000 per yearSave JobBanksmeadowPermanentAU$61,000 - AU$65,000 per yearWork from Home or HybridSave JobParramattaPermanentWork from Home or HybridAdd to home screenThis website has app functionality. Add it to your home screen for fast access and offline features.1) Press the share button2) Press 'Add to Home Screen'GeneralAccreditationsJobs by functionBrowse Jobs

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FunctionContactOur OfficesPage Personnel is a business name of Michael Page International (Australia) Pty Limited (ABN 58 002 872 264) and is part of the PageGroup.Registered office: Level 21, 9 Castlereagh Street, Sydney NSW 2000