Information Support Officer

Information Support Officer

Grade: Clerk Grade 3/4
Salary: $79,032 - $86,539 + Superannuation
Duration: Ongoing
Location: Parramatta
Closing Date: Tuesday 9th July 2024 [at 9:59am]

Benefits

• Fantastic clerk grade 3/4 opportunity.
• State-of-the-art offices.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About the Building Commission NSW
The Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading NSW and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets. Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

About the Intelligence Team
The Intelligence Team is a highly motivated and specialist team that operates to provide information and intelligence support to Building Commission NSW. The Intelligence Team provide information and produce intelligence products that target regulatory risk and criminal activities within the building sector, whilst developing relationships with both internal and external stakeholders. The Information Support Officer is a specialised role that sits within the Intelligence Team and focuses on providing Information Support across Building Commission NSW.

About the Role
The Information Support Officer is responsible for providing Information Support to all teams across Building Commission NSW, contributing to compliance and investigation activities to protect the public, businesses, and communities across NSW. The Information Support Officer undertakes assessment, coordination and dissemination of information requests sent to the Intelligence Team.

Key accountabilities

• Undertake a range of information requests and tasks that contribute to the day-to-day operations of Building Commission NSW.
• Provide a high level of customer service and support to Building Commission NSW, including gathering of information to assist in informing tactical, operational and strategic decision making.
• Develop and maintain internal and external customer relationships to build a collaborative and successful working environment.
• Work collaboratively with and provide support to the Intelligence Team.
• Develop and maintain knowledge and understanding of legislation relevant to the business to ensure that the provision of information is in line with legislative and regulatory requirements.

To be successful in this role you will demonstrate:

• Relevant tertiary qualifications and/or relevant experience.
• Manage and prioritise tasks to meet tight deadlines in a high workload environment.
• Ability to self-manage and work independently.
• Information Technology and Information Management literacy, including experience with standard MS Applications, and an aptitude for, working with intelligence tools and systems.
• Sound written and verbal communication and interpersonal skills.

Essential Criteria:

• Holder of or ability to hold and maintain national security clearance at a baseline level (PROTECTED).
• Satisfactory Criminal History Record Check (National Police Certificate).
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.

Selection question:
Describe a time when you were required to review, assess and prioritise information from various sources to deliver, or assist in delivering, a project.

What we need from you:
Your application must include a cover letter which addresses the essential criteria and the selection question above (2 page maximum) and an up-to-date resume (5 pages maximum) that details your knowledge, skills, and experience in relation to the above role.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Clerk Grade 3/4, with the base salary for this role starting at $79,032 MIN base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via ***********@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 9th July 2024 [at 9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***********@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit

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