Debt Collection Officer

The position
An opportunity has become available for a collections professional to join a culture-focused and reputable business, in a full-time position. The position will work in a supportive environment where you will apply your collections skills to help manage debt for key clients. The business is located in the western suburbs of Brisbane with onsite parking available, with a flexible working arrangement.
This role allows you to work in a thriving team while offering you a challenging yet rewarding opportunity. You will be responsible for building and maintaining lasting relationships with customers while chasing unpaid funds. Some of your additional duties will include issuing invoices, chasing unpaid bills, reconciling debtor statements, monthly reporting and managing relationships with clients.
Key Responsibilities
Reporting to the Collections Supervisor, you will be responsible for chasing payments from key clients while maintaining professional relationships.
Your key responsibilities will include, however are not limited to:

• Maintaining a ledger of outstanding customer payments and following up for payment via phone and email;
• Building strong and lasting relationships with customer by exercising empathy and understanding;
• Raising and issuing invoices for payment;
• Implementing strategies to effectively manage the collections process;
• Allocation of payment;
• Effective negotiation of payment plans;
• Ad hoc support for the collections process to ensure office efficiency.

Skills & Experience
As the suitable candidate for this position, you will have demonstrated experience in collections, whilst being driven to advance your skills in a high-volume and fast-paced business. You will thrive in a collaborative team environment and have a strong work ethic.
In addition, you will demonstrate:

• Proficient with Microsoft Excel and ability to learn new systems and processes with ease;
• Flexible work approach to meet the varying demands of an ever-changing and fast-moving environment;
• Ability to demonstrate effective problem solving skills;
• Accurate data entry skills;
• Ability to follow a process-driven environment;
• Effective and adaptive communication skills.

The Client
Sharp & Carter are proud to partner with a proud Australian organisation located in the western suburbs of Brisbane. Our client has parking onsite and a friendly and supportive team culture. The organisations longstanding employees are passionate about continuing to hold a highly sought-after reputation of collaboration, support and fun.
How to Apply
Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still putting in an application or sending your CV directly to the email address below. That way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market.
For more information about this opportunity, please call Antonia Teale for a confidential discussion on the details below.
Aleah Borgas
aborgas@sharpandcarter.com.au
0488159430