Debt Recovery Operator Maitland

Francom Credit Solutions is undergoing a rapid growth as a result we are expanding our current collections team in Maitland. We are searching for reliable and qualified Debt Recovery Operators who will report to the Collections Management Team. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities. We will provide comprehensive training and support.

We have a number of roles available for Debt Recovery Operators. These roles are full-time 9.00am to 5.30pm and based in Maitland, Newcastle.

No experience required as all training is provided. 

We are a dynamic team of vibrant individuals who believe in a strong and good working environment. 

Key Responsibilities:

• Managing your own portfolio of accounts - Identify, track, manage, and investigate customer accounts.
• High Volume of outbound calls to customers, with a resolution focus
• Investigative searches, bring out your inner private investigator to Locate and establish contact with our customers, building rapport and ensuring we are compliant (Training provided).
• Work closely with customers to negotiate payment arrangements.
• Use databases to monitor and update outstanding accounts.
• Keep records of all customer communications to build individual debtor cases.
• Discuss and negotiate settlements and payment arrangements.
• Follow Company policies, procedures, processes, and protocol.
• Follow call script (training provided).
• Training provided to adhere to ACCC Guidelines, Privacy Act, and other relevant legislation.

Key Requirements & Skills:

• Willingness to learn and grow.
• Strong communication and interpersonal skills.
• Ability to meet KPIs.
• Excellent negotiation skills
• Motivation to succeed in this role.
• Want to help customers.
• Career progression.
• Want to be part of a team.
• Strong organizational skills.
• Clear, persuasive verbal and written communication.
• Problem-solving mindset.
• Professional phone etiquette.

Benefits:

• Fun environment.
• Supportive team.
• Competitive salary.
• Monthly incentives.

If you are looking for a new challenge in a fun and collaborative environment, contact us now!