Address
Form of workAbout the Client
Our client is BIG on helping their customers achieve their personal health and wellness goals. They are a progressive leader in the restorative effects of infrared sauna and cold plunge baths. They have a passion for understanding the therapeutic benefits, of the mind, body and soul, that the contrast therapy of their products can offer up in terms of achieving optimal health, vitality, and life longevity.
Highlights
- $75K + Super + team bonuses + annual reviews.
- Permanent full-time position. Monday-Friday. 9am-5pm.
- WFH/Hybrid possibilities (4:1 ratio).
- Vermont location with onsite parking.
- Fantastic opportunity with job security and career progression as this wholesome company expands internationally! AU, NZ & USA!
- Full training and support provided.
- Create a seamless end-to-end post-sales process including the scheduling and coordination of products for national delivery and install.
- Liaising with service technicians/contractors/customers for installation scheduling. i.e. dates/times.
- Creating and sending invoices for new sales orders.
- Oversee stock allocation and transferring stock, booking freight for dispatch and delivery.
- Liaise with internal teams and external stakeholders re: general enquiries.
- Provide general follow-up and after sales support.
- Update and maintain accurate information with company databases.
- Provide a great customer service experience in providing outstanding product knowledge and assistance.
- Effectively manage all the important stuff in the post-sale logistics process to ensure a seamless experience for the end customer.
- A genuine interest in living a healthy lifestyle is a MUST! Preferably non-smoker/vaper.
- Experience in a similar role dealing with scheduling & coordination.
- High attention to detail and data accuracy.
- Ability to prioritise and multi-task.
- An excellent communicator.
- Passion for creating a remarkable customer experience.
- Great initiative and attitude.
- Great IT skills. Hubspot and/or NetSuite experience highly advantageous.
- Self-motivated to work autonomously.
- Able to problem solve and think outside the box.
