Customer Installation Coordinator (Resi)

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Melbourne based
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the Role:
As a Customer Installation Coordinator, you will play a crucial role in providing installation management support to all of Origin Energy’s residential solar and home battery customers. You will serve as a vital link in managing the end-to-end customer journey, ensuring seamless experiences, and fostering long-term relationships. While this is not a customer-facing role, you will be in regular communication with trades and various stakeholders, coordinating and managing the process of residential installation systems from sales to completion. Your ability to solve problems, handle distributor and QA concerns, and accurately perform administrative tasks will be essential to your success in this role.
Key Responsibilities:

• Coordinate and manage the end-to-end process of installing residential solar and home battery systems, from job pickup to completion
• Process, schedule, and arrange installations, ensuring timely delivery
• Communicate with trades, sales teams, post-sales teams, field managers, fellow installation co-ordinators to address job-related issues and ensure smooth operations
• Interpret and process installation reports to ensure jobs are provisioned and closed off correctly
• Perform data entry accurately and maintain comprehensive records of installations and related activities
• Support internal stakeholders through effective communication and timely assistance

What You Will Bring:

• 1-3 years of customer service or operations experience, preferably in the solar or home services industry
• Strong problem solving skills and a commitment to delivering exceptional customer service
• Proficiency in administration and accurate data entry
• Excellent communication skills, both written and verbal, with the ability to engage effectively with various stakeholders
• Exceptional time and task management abilities
• Adaptability to handle changes in business processes and a flexible approach to problem-solving

Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Here's a little about us: https://www.originenergy.com.au/about/careers/
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.