Delivery Operation Specialist-Melbourne (Mandarin Speaking)

Our Company and Culture

Fantuan was founded in Vancouver, Canada in 2014. With a mission of “life made easier”, we are a technology company that provides a one-stop platform connecting people and their local community. Fantuan operates in major cities across Canada, the United States, Australia and the UK. As the world's leading life service platform, we enable our users to unlock access to the richness of their neighborhood and the city. From food and grocery delivery to convenience and daily deals, Fantuan is bringing communities closer together than ever before.

We are now looking for a full time Operation Delivery Specialist for our company to be an important contributor in Food Delivery Industry.

About the Role:

• Responsible for the daily management and service support of drivers, providing regular training to standardize drivers' behavior.
• Assisst drivers in creating their accounts and configuring them as needed.
• Enhance the connection between drivers and the platform, fostering driver engagement and taking responsibility for business costs and driver service quality. 
• Oversee the daily service processes of drivers, adherence to service standards, and compliance with management regulations.
• Improve delivery efficiency based on customer feedback.
• Assist various departments in handling relevant business matters, conduct interviews with drivers when actual issues arise, and provide training and guidance to drivers in accordance with company policies.
• Performing other duties as required by the company from time to time.

About Yourself:

• Be patient and service-oriented, be able to coordinate work from different departments.
• Be passionate about work, excellent attention to detail and written skills when communication style depending upon the audience. 
• willingness to assist and support others as required and get on with team members.
• Ability to work under pressure.
• Positive approach to change.
• Driver's licence is preferable.
• Ability to speak Mandarin & English.
• Having the right to work in Australia

配送运营专员岗位职责：

• 负责司机的日常管理和服务支持工作，定期培训规范司机行为
• 协助骑手进行账号的创建和后续的配置
• 增强骑手与平台之间的连接，促进骑手的参与感并对业务成本和司机服务质量负责
• 监督司机日常服务流程，服务规范，管理规定的落实工作
• 针对客户的反馈增强送餐效率
• 帮助各个部门进行相关业务的处理，发现司机切实的问题时，对司机进行约谈，按公司规定对司机进行培训和指导
• 执行公司指派的任务，解决日常司机出现的各种问题，并向总部提出改进意见等

我们希望你：

• 有耐心和服务精神，能主动协调部门工作
• 对配送和运营公族哟有较高的热情，充分理解多劳多得的意义
• 性格坚韧，思维敏捷，具备良好的应变能力和承压能力
• 具有一定的数据分析能力，能熟练掌握基本的办公软件
• 具备独立处理各类突发问题的能力
• 会开车有驾照优先
• 有合法的澳洲签证，无工作时长限制