Address
Form of workThe Business
Billy Bubbles solves the problems that people face when they run out of gas for their soda water makers (i.e. Sodastream/Sodaking machines). Rather than customers having to take their empty gas cylinders into a store in order to exchange them full ones, they can just book online with Billy Bubbles, leave their empty cylinders by their front door, and Billy Bubbles will deliver full cylinders to them.
We’re putting our customers and the planet before business. We’re striving for our customers to be the happiest customers around, all whilst we ensure we have a positive impact on the planet through the use of circular economy strategies. We believe that if we’re meeting the needs of our customers and the planet, then the business stuff will work out.
The Role
The operations lead will primarily be responsible for scaling the internal Last Mile Delivery service of the business to ensure the best experience for customers. The business is still in it’s early days of growth with the full time team consisting of the founder and operations lead along with our casual/subcontractor team. If you’re looking for growth and impact in your role this will be perfectly suited; The role will grow as the business expands in it’s geographic and product offering, and due to the lean nature in which the business is run you will have a direct impact on the business and be able to see the immediate results of your effort. Working hours can be adjusted to suit school hours etc.
Primary Responsibilities
- Develop strategies to scale the Last Mile Delivery service throughout Melbourne & other cities.
- Optimise existing logistics for scalability and cost efficiency.
- Manage and recruit delivery drivers.
- Work with the founder to develop the best customer experience possible.
- Warehouse & inventory planning in order to ensure that we can meet demand.
- Some customer support to help with enquiries relating to their deliveries.
About You
- Have a passion for providing a service that works for the environment and the customer
- Experience with multi stop home Delivery Logistics
- eCommerce experience is a plus
- Not afraid to get your hands dirty
- Comfortable in a growing environment
- Genuine empathy and people skills to connect with our customers
- Business analytics experience in an operations environment
- Strong competence with software to manage orders and inventory
Our Vision
To bring the circular economy to every household in Australia.
Our Values
- Our environmental efforts are humble and practical -
Rather than making grand gestures of throwing money at big environmental problems, Billy Bubbles aims to change people’s behaviour relating to sustainability concerns with practical efforts that customers can directly relate to and participate in.
- We're all friends -
At Billy Bubbles we believe that everything we say should be said in the same way you would say something to your closest friend. This helps us work better together and ensures a really personal relationship with our customers.
- We make lives brighter -
The reason we wake up every day is to make someone else’s life a little brighter. If we’re doing that for our customers, it won’t matter what we sell because we’re providing real value to their lives.
- Make your younger self proud! -
If you were to tell your younger self about your life now, how proud would they be?
We strive to make our younger selves proud in all the things that we do. Everything that our younger selves would be doing, would be in the pursuit of fun, excitement, creativity and something that we would think is a little bizarre today.
Please check us out at:
www.billybubbles.com
www.facebook.com/BillyBubblez
