Dental Receptionist/Dental Assistant

At Coronation House Dentist, we are passionate about transforming smiles with cosmetic procedures that empower our patients to shine with confidence. We take pride in our commitment to enhancing lives by revitalizing smiles, and we're seeking passionate individuals to join our mission.

About Us:
Coronation House Dentist Nambour has proudly served the Sunshine Coast community since 1964. We are a team of committed dentists and staff that strives to deliver the best care to our patients.

Committed to excellence, we are seeking an experienced Dental Receptionist/Assistant to join our motivated and friendly team and help us continue to deliver exceptional patient care.

At Coronation House Dentists, our “Why” is to change all our patient's experiences so that they may achieve better health without fear. We're here to change the industry standard from patients hating the dentist to loving to come to the dentist. 

Our mission is to make both existing and new patients from all locations love coming to our practice, and say that they have fun coming to the dentist!

We have 5 Core values that we live and work by every day which are:

1. WOW patient experience: We provide a wow patient experience 
2. Empowerment: every member of the team is empowered to create unique and memorable experiences for our patients. 
3. Learning: we never stop learning, we are constantly progressing and improving and we stay at the forefront of our industry in service, knowledge, and technology.
4. Initiative: We show initiative for both our patients and our team members.
5. Teamwork: We support each other as a team and help each other when in need.

About the Position: Are you a friendly and organized individual with excellent communication skills? We are looking for an Experienced Dental Receptionist/Assistant to be the smiling face and welcoming voice of our clinic. As a Dental Receptionist, you will play a crucial role in ensuring that our patients receive exceptional service from the moment they walk in the door.  

Key Responsibilities:

• Greet patients with a warm and friendly demeanor.
• Schedule appointments and manage the appointment book efficiently.
• Verify and update patient information.
• Answer phone calls and respond to inquiries in a professional manner.
• Managing substantial volumes of information efficiently.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks as needed.
• Handle and reconcile billing, deposits, payments, and insurance claims
• Meticulously gathering and organizing data and information.
• Conducting reception-related tasks that streamline daily functions, including managing phone calls, basic data entry, and directing inquiries to the relevant points of contact.
• Interpreting numerical data, recognizing business trends, and pinpointing opportunities for improvement, and the ability to effectively convey these insights to Management. 
• Delivering an exceptional patient experience
• Chair-side assisting
• Assisting in the sterilisation room
• Preparing Clinical reports
• Infection control practices

Qualifications/ Team fit:

• Previous experience as a receptionist or dental assistant is desirable
• Motivated to learn, and accomplish tasks
• Exceptional customer service skills
• Professional grooming and presentation
• Organized, tidy, and attention to detail.
• Proficiency in computer software, including Microsoft Word, Excel, and PowerPoint 
• Ability to work in a fast-paced environment

What We Offer/ Benefits:

• Remuneration is based on experience and competency
• Bonus incentive structures are also in place 
• Supportive, friendly, and pleasant environment working alongside other motivated staff members.
• Opportunities for professional growth and development. As we believe strongly in LEARNING, we regularly send our staff to training courses to constantly improve our knowledge. 
• A chance to make a real difference in the lives of our patients
• Job satisfaction & a cohesive workplace to cultivate your best self.

Working days and hours will be discussed at the interview.

If this sounds like you, then we look forward to meeting you!

The HR Team at Coronation House Dentist