Address Position Overview:
We are seeking a highly skilled and experienced Deputy General Manager to oversee our operations in NSW and the ACT. This is a key leadership role within our organization, responsible for driving strategic initiatives, operational excellence, and fostering a culture of collaboration and continuous improvement.
Company Overview:
Join a dynamic team at a leading Out of School Hours Care (OSHC) provider operating nationally across Australia. We are committed to providing exceptional care and engaging programs for children outside of school hours, supporting families and communities across the country. With a focus on quality, innovation, and nurturing environments, we strive to be at the forefront of the childcare industry.
Responsibilities:
Monitor and analyze financial performance metrics for the NSW and ACT regions, including revenue, expenses, and profitability.
Develop and implement strategies to optimize financial outcomes and ensure sustainable growth.
Collaborate with regional managers to develop retention strategies and initiatives to enhance customer satisfaction and loyalty.
Identify opportunities for service expansion and new business development to drive revenue growth.
Cultivate and maintain strong relationships with key stakeholders, including families, schools, regulatory agencies, and community partners.
Act as a trusted advisor and ambassador for the company, representing our values and commitment to excellence.
Lead the development and execution of business plans and strategies for the NSW and ACT regions, in alignment with company goals and objectives.
Identify emerging trends, opportunities, and risks to inform strategic decision-making.
Provide effective leadership and mentorship to regional managers and staff, fostering a culture of collaboration, accountability, and continuous improvement.
Set clear performance expectations, provide regular feedback, and support professional development initiatives.
Exemplify the company's values and culture of excellence in all interactions and decision-making processes.
Serve as a role model for leadership, integrity, and ethical conduct, inspiring others to uphold these standards.
Ensure that all OSHC programs and services delivered in the NSW and ACT regions meet or exceed quality standards, regulatory requirements, and customer expectations.
Implement quality improvement initiatives and monitor service delivery to maintain excellence.
Oversee compliance reporting processes for the NSW and ACT regions, ensuring accurate and timely submission of regulatory documentation and adherence to relevant laws, regulations, and industry standards.
Implement corrective actions as needed to address non-compliance issues and mitigate risks.
About You:
Embark on your new adventure now. We are seeking a Deputy General Manager who embodies the following traits:
Your innate passion for people drives you to create meaningful moments and experiences for others.
Thriving in high-pressure, fast-paced environments, you remain calm and collected, leading with confidence and composure.
Your exceptional organizational skills ensure that team members stay on track and tasks are efficiently managed.
As a natural leader, you cultivate an environment of trust, bringing your team along on the journey towards success.
Curious and Innovative
Effective Communicator, you can explain complex ideas with authenticity and clarity at all levels.
Your strategies are collaborative and enabling, empowering your team to excel and innovate.
With serious knowledge of legislation and regulations, you navigate complex legal landscapes with ease.
Your hunger for knowledge drives your commitment to ongoing professional development, always seeking to expand your skills and expertise.
Sector/Industry experience in OSHC, childcare or education
Experience in a distributed network with large teams
Degree qualifications are preferred , providing strong foundations for your leadership role.
Leadership Styles:
Possess sharp critical thinking skills, analyzing situations and practices to drive improvement.
Unafraid to challenge conventional practices and ideas, you seek innovative solutions to drive progress.
Guided by a clear sense of purpose and direction, you inspire others through your vision and influence.
Committed to the growth and development of your team members, you provide guidance and support as a mentor.
Embracing a commitment to continuous learning, you actively participate in professional development opportunities to stay ahead of industry trends.
You exemplify reliability, punctuality, enthusiasm, initiative, and commitment, setting the standard for excellence within the organization.
Location:
This position is based in Homebush, Sydney, NSW, with site visits across your regions.
How to Apply:
If you are a dynamic leader with a passion for childcare and a drive for excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the role to ***********@randstad.com.au
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
