AddressOur Pottery Barn Kids store in Fortitude Valley, Brisbane, is seeking a Design Specialist to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a permanent part-time role (20 hours per fortnight).
As a Design Specialist, you will:
- Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
- Utilise design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
- Make product, colour and design recommendations to suit their style and needs.
- Anticipate the client's needs for every room in their home and make suggestions.
- Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
- Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes.
- Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
- Assist colleagues with complex customer concerns.
- Assist customers with special services including; gift wrap, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
We think you’ll be successful in this role if you:
- Have experience in design and a passion for homewares, with strong clienteling ability.
- Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
- Have the ability to connect with customers through service and selling.
- Love to sell and are driven to meet and exceed targets.
- Succeed in a team environment but can work independently and manage your own time.
- Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
- Have the confidence and passion to anticipate customer needs and problem solve.
- Are most successful when provided with clearly defined sales goals and metrics.
- Have effective communication, organisation and leadership skills.
You’ll love working here because:
- We’re a successful, fast-growing, data-driven company with an entrepreneurial vibe.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We love to promote internally, and offer many development opportunities through training, coaching and cross-brand and cross-function career moves.
- We’re passionate about where we’ve come from, but we’re pushing forward, redefining retail for the next generation.
- We live and breathe client experience.
- We have a smart, experienced leadership team that are open to fresh ideas.
- We believe in autonomy and reward you for taking initiative.
- We get to be creative daily and we have fun!
If you are passionate about delivering world-class service to our clients through your designs, apply today!
Please note, this is a permanent, part time position (20 hours per fortnight) with a fixed two-week rotating roster. Only those holding the required work rights in Australia will be considered.
