Desktop Support Engineer

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow. Are you passionate about providing top-notch support in a dynamic IT environment? NRI Australia is looking for a skilled Desktop Support Engineer to join our team in Newstead, Brisbane, close to transport links. If you're ready to take on the following key areas of support, we want to hear from you:

Key Areas of Support:

1. Endpoint Management:
   
   • Utilize Microsoft Intune for endpoint management, implementing policies for compliance and data protection.
   • Knowledge of iPad, iPhone deployment, and upgrades via Intune with Windows management desirable.
2. Office 365 Administration:
   
   • Oversee Office 365 administration, including email, SharePoint, OneDrive, and Teams for optimal user experience and collaboration.
3. Operating System Deployment:
   
   • Knowledge and expertise in Microsoft Deployment Toolkit (MDT) for efficient and standardized OS deployment.
4. Hardware Support:
   
   • Provide comprehensive hardware support, troubleshooting, and maintenance for end-user devices.
   • Knowledge of Lenovo hardware stack desirable.
5. Endpoint Security:
   
   • Implement and manage security solutions, including antivirus, encryption, and measures to safeguard end-user environments.
   • Use Palo Alto Cortex XDR console.
6. User Support:
   
   • Offer responsive end-user support for hardware and software-related issues.
   • Communicate proactively with end-users, gather requirements, and provide timely updates on issue resolution.

Skills :

• Microsoft Windows 10, Intune, Office 365 (Word, Excel, etc.), M365 admin for Exchange, OneDrive, Teams, (Lenovo) hardware (laptop and desktop), Apple OS and devices, remote assistance tools, Service Now, Palo Alto Cortex XDR.

Responsibilities:

• Create and update documentation for troubleshooting procedures.
• Collaborate effectively with IT teams and stakeholders.
• Utilize scripting languages such as PowerShell for task automation.
• Implement monitoring solutions for proactive issue resolution.
• Participate in planning and executing EUC-related projects.
• Manage and prioritize tasks efficiently for project delivery.
• Contribute to knowledge base articles and documentation.
• Ensure EUC solutions adhere to industry best practices and compliance standards.
• Stay updated on security regulations and implement compliance measures.
• Demonstrate flexibility and adaptability in a dynamic IT environment.

WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
 

• WFH options
• Unwavering focus on professional development
• Diverse & challenging project work
• Paid certifications
• Flexibility to juggle what’s important to you with work
• Committed health & wellbeing plan
• Competitive salary packages
• Corporate partnerships

Additional benefits 
✓ Option to work remote up to 3 months overseas or 6 months interstate (if your role allows)
✓ Work Hybrid if the role allows
✓ Access to WHEREFIT - exclusive discounts to leading fitness and wellbeing brands
✓ Free confidential access to Employee Assistance Program
✓ Salary sacrifice & Novated Leases
✓ Access Learning & Development opportunities
✓ 12 weeks paid parental leave

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

WHO IS NRI?

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI