Desktop Support L2 / L3

Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.

• Immediate start
• 3 month contract
• $ neg based on experience
• Brisbane CBD

About the role:

As a member of the Digital Technologies team, you are responsible for ensuring the stability, integrity and efficient operation of the network, infrastructure, and business applications.

Responsibilities:

• Resolve business-as-usual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes. 
• Provide face to face support to staff within the organisation
• Support end user environments and supporting technology hardware including: Windows 10, Office 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Be knowledgeable and have practical experience in administration of:
  • Microsoft Windows Server 2016
  • Active Directory / Group Policy Objects
  • Virtualisation (VMWare)
  • Windows 10
  • Azure (IaaS, PaaS, Intune, etc)
  • Office 365 (Sharepoint, Email, etc)
  • Supporting technologies for cloud such as Firewall, Identity, etc
• Follow procedures to support business-as-usual tasks, election specific project activities, and technology deployments.
• Develop operational policies, practises, and system documentation. 
• Take part in various technology deployment projects to support continual improvement and election event activities.
• Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers. 
• Investigate and implement new technology and ideas to innovate processes that support continual improvement in line with the Digital ICT Strategy. 

Knowledge and Skills:

• Extensive experience providing L2/L3 support in large complext environments.
• Microsoft 365 suite including Office 365, Azure, Intune, MFA, SharePoint, Teams, One Drive, Autopilot
• Experience in management and deployment of Windows 11 Operating System via Microsoft Intune.
• Experience in management of Active Directory / Azure Active Directory.
• Desirable - experience in managing Microsoft Azure services (IaaS, PaaS, DBaaS).

Thank you for your interest. We regret that, due to the number of applications received, we will not be able to respond to all applicants.