Desktop Support Officer

Osborne Richardson specialise in public-sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.

• Initially to 5 Jul 24
• Immediate start
• $50/hr plus Super
• Castlemaine

We are seeking an experienced Desktop Support Officer to join a local city council. In this role, you will be responsible for providing Level 1 and 2 support. The council premises are a 1.5 hour drive from Melbourne CBD
Key responsibilities:
• Provide Level 1 and 2 support to diagnose and resolve users’ technical based problems associated with Council’s business systems, applications and other Council approved software.
• Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals.
• Install new desktop software and applications for users as assigned via the IT Helpdesk system
• Perform daily tape backup runs to change, retrieve, clean, load, collate and label backup tapes, and to maintain these backup tapes off site
• Test new hardware, arrange UAT, register and roll out new IT assets and return replaced equipment for decommissioning.
• Active Directory user Management, Azure AD, Office 365 Active Directory (emails and MFA)
• Setup loan equipment (such as projector etc) for purpose of Council related presentation
• Log, record and manage all requests assigned to you via the IT Helpdesk system, escalate tickets to external vendors as required in order to meet request closure timeframes
• Prepare mobile devices (iPhones, iPad etc), deploy them, and manage via T-MDM.
• Troubleshoot and Support Teams meeting rooms
• Troubleshoot and Support machines on AoVPN
• Monitoring and updating inventory of all hardware assets

Experience:
• At least 5 years of experience with the technologies listed under key responsibilities.
• Experience providing technical support and a high standard of service to all business system users at the desktop level.
• Good analytical and problem-solving skills to readily identify, understand and resolve problems are required.
• Highly motivated and with a well-developed sense of responsibility to meet objectives and a willingness to learn new technologies and best practices
• Facilitation skills to provide informal training to IT staff and users.

Thank you for your interest. We regret that, due to the number of applications received, we will not be able to respond to all applicants.