AddressDesk Support
One of our most prestigious clients are seeking an Applications support analyst to join their team here in Melbourne. On offer is a permanent position within one of Australia's number 1 insurance broking and risk management companies with over 30,000 employees globally. Our client have amazing company incentives and believe that their company strives and is successful depending on how well looked after their employees are.
About you:
- Insurance or insurance broking experience in a technology capacity preferable
- 2 years' experience within an insurance sector or financial services
- Tertiary qualifications in Computer Science/IT
- Excellent communication and interpersonal skills
- Troubleshooting, problem solving, digital literacy skills
- Insurance Tier 1 or Tier 2 Compliance Certification preferable
The Role:
As a Service desk support analyst, you will be responsible for providing level 2 service and support in accordance with established ITIL practices. The role is required to investigate and re-mediate incidents involving bespoke broking software such as ibias and evolution.
Additionally, you will be required to:
- Undertake root cause analysis and replication steps for key vendors
- Develop and maintain systems and program documentation
- Liaise with other teams and the wider business to resolve problems
The Benefits:
- Competitive remuneration and incentive program
- salary sacrificed and discounts at 350+ major retailers
- Employee Stock Purchase Plan to invest and share in company's growth potential
- Plus, so much more!
If this sounds like you then don't hesitate to apply.
if you would like a confidential chat about the role, you can reach me by:
Email: 0473927***
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