AddressSecure Agility is a provider of Professional Services, Managed Services, Cloud, IoT, Talent Management and Procurement to both Public and Enterprise Customers across Australia.
Why us?
Secure Agility is a well-established company, enjoying an increased demand for its expertise in Managed and Professional Services. We offer a results-oriented, professional environment where our people and clients are the main priority.
What is the role?
Join our team as the first point of contact for technical support for a key Managed Services customer. This role will be required to work primarily in Coolaroo, with weekly visits to Dandenong and Somerton, providing on-site support to their end users.
The key pillars of this role include:
- Level 1 & 2 Support as part of a national ticket queue and face to face
- Windows O365 support
- Citrix Thin Client Support
- Updating permissions and access in Active Directory
- Networking troubleshooting (connectivity, restarting of equipment)
- Hardware provisioning - small hardware repairs
- Mobile device support
- Laptop & iPad troubleshooting
- Escalate to Level 2 and the MDM partner where necessary
- Must have own vehicle & drivers license
You will be an investigator; someone who enjoys solving problems and making customers happy! Your attention to detail will be one of your strongest skills as you don't miss a trick, and ask lots of questions! You will be a friendly and approachable person who works well on their own, or as part of a team.
- Demonstrated recent experience in a similar role (2+ years) with a Managed Services Provider ideally
- Experience working to SLA's, creating and managing tickets across multiple customers
- Experience developing and maintaining a knowledge base within the ITSM tool
- Excellent customer service skills and the desire to resolve issues effectively and efficiently
- ITIL Certification preferred
- Ability to obtain a police check
